Frequently asked questions

Open Saved cards in your account, then choose the design you want to continue. You can review the front and back before preparing it for an order.

Keep a person’s details in People and your imported images in Photos & logos. They stay private to your account and can be used again for another card or season.

Review both sides, including names, spelling, photo crop, and every detail you want printed. Use the card preview and print guide before approving your design.

Open Orders in the account used to place it. Select the order to see its current status and any delivery updates available.

Contact support and select the relevant order. Tell us what you would like to change. We’ll check its current stage and explain what is possible.

Contact support, select your order, and briefly describe the issue. Our team will review it and let you know the next step.

Choose Forgot password on the sign-in page and enter your account email. Use the reset link in the email to choose a new password.

Yes. Add a passkey in your account’s Settings, then use the passkey option when signing in with a compatible device.

Check that you are using the same account you used to save them. If you originally signed in with ChatGPT, use the existing ChatGPT sign-in option on the login page. Contact support if you still need help finding your cards.

Every person receives at least 12 copies of their own card. You can choose more copies per person. Count everyone included across your teams, offices, classes, or organization in the same order.

An organizer sets up the group and shared card design. They can add participants themselves or invite authorized adults through private links, then review the group before requesting a quote.

Your written quote confirms the scope and final price before payment, including quantities, design variations, packing, and delivery arrangements. Tell us about any teams or departments within your group.

People profiles, saved cards, and your photo library stay private to your account. A participant does not need a separate account for you to create their card.

Use the privacy controls in Account Settings or contact support with a privacy request. Describe what you need without copying private participant information into your message.

Use images you own or have permission to use. Before approving a card, you confirm that you have the right to use its photos, images, and logos. Contact support if you have a rights concern.

Contact support and tell us which page or action caused difficulty, what you expected, and what happened. Include your device, browser, or assistive technology if it helps explain the issue.